Inclusive Dining Experience
The Hard Bean Brunch Group is dedicated to the fair and equitable treatment of all potential and current team members, as well as members of the public. We are committed to meeting the needs of individuals with disabilities in a timely and thoughtful manner. We aim to progressively eliminate barriers to accessibility and incorporate accessible services into the high-quality experiences that The Hard Bean Brunch Group already offers. We will continuously develop, maintain, and review our strategies to ensure our establishment and services are accessible to everyone, while upholding the dignity and independence of all.
ASSISTIVE DEVICES
Guests using personal assistive devices are encouraged to utilize them while accessing our services and facilities. The Hard Bean Brunch Group will ensure that individuals with such devices are comfortably accommodated to guarantee accessibility. We also provide various features to facilitate ease of access throughout our restaurant. Information about these features will be available upon request, and our knowledgeable team members are trained to support the needs of our guests.
COMMUNICATION
Our team members will communicate with individuals with disabilities in a manner that considers their specific needs. Any public information or communications can be provided in alternative formats upon request.
SERVICE ANIMALS
Unless otherwise prohibited by law, guests of The Hard Bean Brunch Group accompanied by a guide dog or service animal are welcome in areas of our premises that are open to the public. If a service animal is not permitted by law, we will strive to provide alternative solutions to ensure that individuals with disabilities can access and benefit from our services. Since regulations regarding service animals vary by province, please consult your provincial government website for detailed information.
SUPPORT PERSONS
Guests with disabilities who are accompanied by a support person are always welcome at our restaurants. We ensure that such guests are not denied access to their support person.
NOTICE OF TEMPORARY DISRUPTION
In the event of an unexpected disruption to accessible services or facilities, or if planned maintenance is needed, we will notify the public. Notices will be posted on our front door or the nearest accessible area, providing details on the disruption's cause, expected duration, and any available alternate facilities or services. Additionally, when feasible, we will update our website with information about the disruption.
TRAINING
We provide accessible customer service training to all our team members and those involved in developing company policies, plans, and procedures. Training is given to all current staff during onboarding and when policy changes occur. The training includes:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and its customer service standard regulations
- Guidelines for interacting and communicating with individuals with various disabilities, including those using assistive devices, service animals, guide dogs, and support persons
- Information on the use of on-site equipment or devices to support accessibility and enhance the guest experience
- Procedures for assisting guests with specific disabilities in accessing any part of our restaurants or services
Records of training, including dates and the number of participants, will be maintained by The Hard Bean Brunch Group.
FEEDBACK PROCESS
We welcome feedback from the public on their experiences with The Hard Bean Brunch Group, including feedback on accessibility services. Guests may provide feedback directly at the restaurant, by phone, or through the feedback page on our website. Accessible formats or communication supports will be provided upon request. If contact information is provided, a member of our management or guest relations team will respond within two business days.
NOTICE OF AVAILABILITY
Copies of our accessible customer service plan are available upon request. Please contact us at office@thehardbeanbrunchco.com, by phone at 778.366.4522, or by mail at B100-20727 Willoughby Town Center Drive, Langley, BC, V2Y 3N2. Upon request, we will, in consultation with the individual, provide this document or its contents in an accessible format or with communication support in a timely manner that considers the individual's disability needs, at no more than the regular cost charged to others.
MODIFICATIONS TO THIS OR OTHER POLICIES
The Hard Bean Brunch Group is committed to fostering an environment that supports dignity, independence, integration, and equal opportunity for individuals with disabilities. Any policy or practice conflicting with these principles will be revised or removed.
For further inquiries, please contact us. To view our complete Accessibility Policy and Multi-year plan, click here.